30 BD FAQ — all your questions answered, right here

No, opening an account at 30 BD is completely free — there is no registration fee. You can sign up, keep your account, and deposit whenever you like.

Only one Only one account may be created per number. Any attempt to create multiple accounts under the same number will result in all accounts being suspended and all bonuses forfeited.

Wait 30 seconds first, then check your mobile network connection. If the OTP still hasn't arrived, click "Resend". If the issue persists, contact us at support@30bd.ws.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number — an OTP will be sent to you. Use the OTP to set a new password. The whole process takes just 2 minutes.

After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password.

To register with 30 BD, you must 18 years of age or older years old. Providing your correct date of birth at registration is mandatory. If a user is found to be underage, their account will be closed.

The minimum deposit at 30 BD is just ৳200. No maximum limit — however, KYC verification may be required for large deposits.

Mobile banking deposits are typically 5–10 minutes is credited to your account. During peak hours, this may take up to 30 minutes. If it still hasn't arrived after 30 minutes, send a screenshot of your transaction to support@30bd.ws.

30 BD does not charge any fees on deposits. However, your mobile banking operator (bKash/Nagad/Rocket) may apply their own service charges.

Yes, if a deposit fails, the amount is automatically refunded to your mobile wallet within 3–5 business days. If it takes longer than 5 business days, please get in touch with us.

On the payment page during deposit, you'll see a "Promo Code" box. Enter your code and click "Apply". If the code is valid, the bonus will be added automatically.

Minimum Withdrawal ৳500. Maximum daily withdrawal ৳2,00,000. Higher limits apply for VIP members. For large withdrawals, please notify our support team in advance.

KYC (Know Your Customer) verification is required for security purposes. Upload photos of the front and back of your National ID (NID) or passport from your account. Verification is typically completed within 24 hours.

"Pending" means your request is being processed. It's usually completed within 30 minutes. If it takes longer than 1 hour, contact us at support@30bd.ws with your transaction ID.

30 BD charges no processing fee on withdrawals — it's completely free. However, your mobile banking operator may have their own charges.

No, bonuses cannot be withdrawn directly. You must first meet the rollover requirement. For example, a 10x rollover means you need to place bets totalling 10 times the bonus amount. Only then can you withdraw.

Rollover means you must place a specified amount in bets before withdrawing your bonus. For example: a ৳1,000 bonus with a 10x rollover requires ৳10,000 in total bets. Once met, the bonus becomes withdrawable.

Earn up to 10% cashback each week based on your losses. Cashback is calculated every Monday and credited to your account automatically. VIP members receive a higher cashback rate.

Yes! With our referral program, you earn a bonus for every successful referral. Share your referral code — once your friend registers and makes their first deposit, the bonus will be credited to your account.

To claim the Welcome Bonus 30-day to meet the rollover requirement. If the requirement is not fulfilled within 30 days, the bonus will be automatically cancelled.

Yes, you can choose whether or not to claim a bonus at the time of deposit. If you simply want to bet without any withdrawal requirements, you are free to decline the bonus.

All Latest Promotions & Offers on the Promotions page available. New offer notifications are also sent to your registered email and via SMS.

Live betting (in-play) means placing bets on a match that is already underway. Markets update in real time once the game begins. Always check the odds carefully before betting — they can change quickly during live play.

30 BD uses decimal odds. Winnings = Bet × Odds. For example: a ৳100 bet at odds of 2.5 returns ৳250 (including ৳150 in profit). Learn more Betting Tips on the page.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or suspended, the bet will also be cancelled and your money will be refunded.

Minimum bet on most markets ৳10. Maximum bet limits vary by market and match. VIP members can place larger bets.

Yes, 30 BD supports accumulator bets (combining multiple selections). The odds multiply across all your chosen matches, which can significantly increase your potential winnings — however, if any one selection loses, the entire accumulator is lost.

If you have a dispute about a result, email your bet ID and full details to support@30bd.ws within 24 hours. Our team will review the case and get back to you within 24–48 hours.

Go to Account Settings → Security → Enable 2FA. From then on, you'll receive an OTP on your mobile every time you log in. With 2FA active, the risk of your account being compromised is virtually zero.

Change your password immediately and log out of all devices. Then contact us at support@30bd.ws — we'll review your account activity right away.

You can set deposit limits, session limits, or self-exclusion from Account Settings → Responsible Gaming. For more details, on the Responsible Gaming page available.

30 BD will never ask for your password or OTP by phone, WhatsApp, or SMS. Only 30bd.ws Contact from this domain is legitimate. If you notice anything suspicious, please let us know.

Email support@30bd.ws to request account closure. Make sure to withdraw your balance before closing. Once closed, a new account cannot be opened using the same number.

Log in and go to Profile → Transaction History to view a full breakdown of all deposits, withdrawals, and bonuses. History is available for up to 90 days.

You earn VIP points on every bet. Reach the required points to advance to the next VIP tier. Learn more on the VIP page available.

An account is marked "inactive" after 6 months of no activity. A monthly maintenance fee may be deducted from inactive accounts. Logging in will reactivate your account.

Yes! Registering through the 30 BD app earns you an extra 5% bonus. App users also get access to exclusive app-only promotions.

When you open the app, you'll automatically receive a notification if an update is available. Simply tap "Update" and the latest version will download and install. We always recommend keeping the app up to date.

First, fully close the app and relaunch it. Clear the cache (Settings → Apps → 30 BD → Clear Cache). Install the latest version. If the issue persists, contact support with your device model and version details.